Not completely satisfied? You have 30 days from delivery
to request a return.
Items must be unused and in their original packaging.
Eligibility conditions and exclusions apply.
Return shipping costs are your responsibility if you change your mind.
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Request your return
Email
info@pevako.com
to request approval before sending anything back.
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Send your item back
Once approved, we’ll provide a return label and instructions.
Pack your item carefully and follow the instructions provided.
Our return address is in Dongguan, China.
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Receive your refund
Approved refunds are issued to your original payment method
within 10 business days.
Your bank may need additional processing time.
Damaged or incorrect item?
Contact us immediately. We provide a free replacement for the first
occurrence and a full refund if the replacement arrives defective again.
Hygiene-related beauty and health products are excluded from returns
under our policy. Free or promotional items are not eligible for
cash refunds; approved eligible returns receive store credit.
Read our full return policy
for all conditions, exclusions, and EU cancellation information.